How can we help?
Popular questions
How much are tickets?
Ticket prices vary by event. You can always find the latest prices on the event’s Buy Tickets page on our website.
What ages are allowed in?
All ages are allowed to attend the event. Most content is roughly PG-13, but some events may contain adult themes or stronger language aimed at a more mature audience.
- Anyone under 16 must be accompanied by a responsible adult aged 18 or over.
- Children aged 8 and under receive free entry when accompanied by an adult.
- Anyone over 8 needs a ticket; we don’t sell separate child tickets.
- Some after-party content or areas may be 18+ and require ID, depending on the venue. Please check with staff on arrival.
What are the opening times?
Opening times can vary slightly by city, but as a guide:
- VIP & Early Bird: from 10:00
- Standard tickets: from 11:30
- On-the-door tickets: from 12:00
- Friday entry (if available): typically from 11:00 Early Bird and 12:30 Standard
Most daytime areas – including Video Gaming and Exhibitors – usually close around 18:00. The Main Stage then continues with evening events and parties until late (often up to around 23:00, usually earlier on the Sunday).
Always check the timetable for your specific event or ask staff on the day, as exact times and after-party closing times can vary.
How can I stay up to date with what’s happening and any changes?
The best way to stay up to date is to download the Animeleague phone app for Android and Apple at www.animeleague.app.
The app lets you:
- View the latest timetables and maps
- See activities and sign up for events
- Get updates and announcements during the con
We also post updates on our website and social media, but the app is usually the quickest place to see last-minute changes.
Can I bring my pet? Are assistance dogs allowed?
Pets are not allowed at the event.
Assistance dogs (for example guide dogs or other trained assistance animals) are welcome, but please let us know in advance if possible so we can inform the venue and make sure facilities are suitable.
For more details on accessibility, please see our Accessibility page or email registrations@animeleague.com.
Where is the event?
Venue details for each Anime & Gaming Con are listed on the event’s Travel page on our website.
This page includes the venue address, basic travel information and links to maps and local transport options for that specific city.
Other ways to get help
Resend or change my ticket
Download the Animeleague app and enter your email to get a login code. You can then view and change your tickets.
Ask in our Discord
For a fast answer, our Discord has an ask-questions channel and a support area. Thousands of members, and a good place to meet people before the con.
Exhibitors and business
Exhibitor signups and business enquiries go through the booking form. For sponsorship, email ops@animeleague.com.
Press and guests
Press passes, talent and creator applications all go through the guest signup portal.
Email us
If nothing above helps, email registrations@animeleague.com and we will get back to you as soon as possible.
